Refund Policy
Last updated: 20 September 2026
14-day refund window
If something is wrong with your order, you can request a refund within 14 days of placing it.
How to request a refund
- Sign in to your account and open the order.
- Select Request refund on a completed order.
- Our team reviews the request — usually the same business day — and contacts you by phone or email.
If you checked out as a guest, contact us with your order number and we will help.
When we refund
- The product does not work as described and we cannot fix it within a reasonable time.
- You were charged incorrectly or the item was never delivered.
- A service we could not deliver, or the un-started part of a service.
When a refund may not apply
- The request is made after 14 days.
- Custom work that has already been completed to the agreed scope.
- Problems caused by changes you made to the product or your own server or site.
How refunds are paid
Approved refunds are sent back by the same method you paid with. For cash-on-delivery orders we refund by bKash or bank transfer. Refunds normally arrive within 5–7 business days of approval.